Security principles and responsibilities for protecting REZERV.mk and customer information.
REZERV.mk · PROCES IN DOOEL
PROCES IN DOOEL is committed to applying reasonable technical and organizational security measures to protect REZERV.mk, its customers and the information processed through the platform.
This policy describes our security principles and responsibilities. It does not represent an independent certification or guarantee of absolute security.
Access to systems and customer information must be restricted to authorized persons and legitimate purposes.
Administrative and support access should follow least-privilege principles and appropriate authorization, confidentiality and accountability controls.
The platform must maintain appropriate separation between tenant environments and prevent unauthorized cross-tenant access.
No partner, reseller, trainer or external contractor receives automatic access to tenant operational information.
Customers are responsible for maintaining appropriate credentials, authorized users and internal account practices.
PROCES IN DOOEL is responsible for operating the platform's authentication, authorization and relevant protective controls.
Sensitive business and personal information must be processed only for authorized purposes.
Customer member lists, booking information, financial records and confidential operational information must not be reused for unrelated commercial activities.
The platform uses operational safeguards, logging, backups and recovery processes appropriate to its deployment.
Backups and recovery are subject to actual technical capabilities and operational procedures.
This policy does not promise zero data loss, instantaneous recovery or an unverified recovery-time objective.
Suspected security incidents are assessed, contained, investigated and addressed according to their nature and severity.
Where a personal data breach affects tenant-controlled information, the applicable DPA notification requirements apply, including the approved notification commitment of no later than 24 hours after awareness.
External services and integrations must be appropriately authorized and assessed.
Customers and third parties must not bypass access controls, use unauthorized internal interfaces or access infrastructure without permission.
Confidential tenant information, credentials and personal data must not be submitted to unauthorized AI tools.
Any approved AI processing must comply with privacy, security and contractual requirements.
Security concerns may be reported using the official security/contact details configured by PROCES IN DOOEL (contact@rezerv.mk, +389 71 244 660).
Reports should contain sufficient information for investigation and must not involve unauthorized exploitation or disclosure.
Security controls and this policy may be updated as technologies, risks, legal requirements and platform capabilities evolve.
PROCES IN DOOEL
PROCES IN DOOEL
Tax Identification Number МК4004002122057
Bank Account: 210-0570712901-29
Skopje
Macedonia
contact@rezerv.mk
+389 71 244 660
Contact us for privacy, security, DPA or contractual questions.
