Contractual conditions governing access to and use of the REZERV.mk platform.
REZERV.mk · PROCES IN DOOEL
These Terms govern access to and use of the REZERV.mk software platform supplied by PROCES IN DOOEL.
By accepting these Terms through the applicable registration, subscription or account process, the customer agrees to the contractual conditions, subject to mandatory applicable law.
Where required, acceptance must be recorded through an explicit, non-preselected action with evidence of the accepted version.
REZERV.mk provides business management functionality for fitness facilities, studios, clubs, academies and other supported organizations.
Available functionality depends on the customer's actual subscribed plan, enabled features and configuration.
Marketing descriptions do not independently grant access to features that are not included in the applicable agreement or plan.
Customers must provide accurate registration and business information, maintain authorized account administrators and protect credentials.
Customers are responsible for assigning appropriate user access and promptly revoking access when no longer justified.
PROCES IN DOOEL remains responsible for the security and authorization controls of the software it operates.
Subscription fees, billing periods, payment methods, currencies and included entitlements are determined by the actual confirmed subscription and applicable commercial terms.
The customer is responsible for its own business transactions with members, including membership charges, refunds, invoices and taxes, except where a separate written agreement expressly provides otherwise.
Any change to subscription prices for existing customers will apply no earlier than the next applicable renewal, following at least 30 days' notice, subject to mandatory law and contractual exceptions.
Customers may cancel their subscription in accordance with the applicable subscription process.
Unless mandatory law or a specific agreement provides otherwise, cancellation does not automatically entitle the customer to a prorated refund of an already paid subscription period.
Access normally continues through the valid paid period, subject to lawful suspension or other contractual grounds.
Customers retain their lawful rights in the business information and content they provide.
PROCES IN DOOEL retains ownership of REZERV.mk software, code, brand, documentation and related intellectual property.
Customers receive only the rights necessary to use the service under their valid agreement.
Customers must comply with the Acceptable Use Policy.
Unauthorized access, security bypass, malicious activity, fraud, unlawful messaging, misuse of personal data and interference with other customers are prohibited.
PROCES IN DOOEL will use commercially reasonable efforts to maintain the service and address confirmed software issues.
No specific numerical uptime guarantee, 24/7 support commitment or recovery time is created unless expressly agreed in a separate written service agreement.
Significant planned downtime will be communicated at least 24 hours in advance where reasonably feasible.
Access may be restricted where reasonably necessary for security, fraud prevention, material breach or other legitimate contractual grounds.
Suspension must be proportionate, with notice and an opportunity to remedy where appropriate. Urgent threats may require immediate action.
Suspension does not automatically terminate the agreement or start the post-termination data retention period.
Following termination, tenant operational data will normally remain available for a controlled export or reactivation process for 90 days, subject to applicable law and contractual exceptions.
Where a verified standard export is requested through support, the approved target is completion within ten working days after receipt of a complete authorized request.
Custom migration services may be separately quoted and require prior approval.
Demonstrations and trial access are subject to their actual confirmed availability, expiry and access conditions.
Demo data is not automatically transferred into a paid production tenant.
Any production subscription and tenant activation must follow the platform's approved production onboarding process.
Each party is responsible for its own contractual obligations and legally attributable acts or omissions.
Subject to mandatory law and applicable exceptions, the approved standard SaaS liability framework limits contractual liability to fees paid for the service during the preceding twelve months.
The final agreement must define the scope, exclusions and treatment of claims that cannot legally be limited.
The parties must protect confidential business information and comply with applicable privacy and data protection requirements.
Where PROCES IN DOOEL processes tenant-controlled personal data, the applicable Data Processing Agreement forms part of the contractual framework.
Material contractual changes will normally be communicated at least 30 days in advance, except where immediate action is justified by law, security or other urgent circumstances.
Material reduction of prepaid functionality or entitlements must be addressed fairly in accordance with the approved contractual remedies.
These Terms are governed by the laws of North Macedonia, subject to mandatory applicable law.
The parties will first attempt to resolve disputes through good-faith written discussions for 30 days. Where unresolved, the competent courts in Skopje shall have jurisdiction, subject to mandatory legal exceptions.
Official legal and contractual enquiries should be directed to the contact details maintained in the platform's company/contact settings (contact@rezerv.mk, +389 71 244 660, PROCES IN DOOEL, Tax Identification Number МК4004002122057, Bank Account: 210-0570712901-29, Skopje, Macedonia).
PROCES IN DOOEL
PROCES IN DOOEL
Tax Identification Number МК4004002122057
Bank Account: 210-0570712901-29
Skopje
Macedonia
contact@rezerv.mk
+389 71 244 660
Contact us for privacy, security, DPA or contractual questions.
